Not sure where to start?
We've gathered the situations students bring to us most often. Pick yours and we'll show you what to do, by when and where to check it.

What exactly are you trying to sort out?
You don't need to know the name of a regulation, office or form. Let's start from your situation, and we'll show you the shortest way and where to check it.
All infopacksI'm in financial difficulty
A one-off hardship grant for a sudden, difficult situation: who can get it and how to apply.
Scholarships: hardship grant
How can I apply for a scholarship?
Social, Rector's and disability scholarships. Check the conditions and how to apply.
Scholarships
What's my grade average?
Calculate your ECTS-weighted average for your programme and year.
Scholarships: average calculator
I'm having trouble passing the semester
Missing a grade, facing a resit or a conditional pass? See what options you have and what to do next.
Passing the semester
I need to submit an application
Pick your case from 16 types of applications and see who it goes to, by when and what to attach.
Applications: who and how
I don't know where to do it in USOS
Find a specific task without clicking through the whole system and learn the most common pitfalls.
USOS guide
I disagree with a grade or decision
Your rights at the University and concrete steps to appeal.
Student rights
I need support with a matter at the University
The Student Ombudsman will explain the rules and advise you on how to handle your matter at the University.
Student Ombudsman
I'm not feeling well mentally
Free and confidential psychological support for the University's students, including in an emergency.
Psychological support
I don't know where my classes are
Buildings, rooms and key campus points on one map.
Campus map
I'm looking for a book, sources or a place to work
From call numbers and floors to remote database access, study booths, the book locker and bibliographies.
Library
I'm about to submit my thesis or defend it
What to do before the defence: the APD system, the plagiarism check, reviews, deadlines and preparing for the questions.
Graduation
I'm starting university and nothing makes sense
Guides that explain how the University works: from your first week to the exam session.
Infopacks
I don't know who to turn to
Dean's office, Vice-Dean or Dean? We'll tell you where to start with your matter.
Who handles what at the University
I want to get involved
Organisations, research clubs, sport, choir, exchanges and development programmes. Find something for you.
Student life
I have a text and want to publish it
Debiuty Studenckie accepts papers by first- and second-year students: open access with an ISBN.
UEW Publishing
Can't find what you're looking for?
Your situation isn't on the list? Tell us what you need and we'll explain it or point you to the right person.
See a topic that deserves a guide? Let us know. We'll write it so others don't have to look for answers on their own.